Contact & Support
WeliAI supports research workflows involving model-based scenario analysis, artifact review, and non-clinical analytical interpretation.
Important Reminder
Research support only. Not for clinical, diagnostic, treatment, financial, legal, or operational decision use. If your situation involves an urgent real-world risk, contact an appropriate qualified professional or emergency service.
Support Topics
You may contact us regarding:
- account access and authentication issues
- upload, run, or results-view issues
- documentation and product-usage questions
- bug reports and feature clarification
- privacy, acceptable use, or policy questions
- enterprise, security, or regulated-data processing inquiries, where offered
Contact Channels
Use the following contact point:
- Support / Privacy / Security / Legal: contact@weli.ai
What to Include in a Request
To help us respond efficiently, please include:
- a brief description of the issue or request
- the page, workflow, or feature involved
- relevant timestamps
- non-sensitive diagnostics or screenshots, where appropriate
Do not send PHI, patient-identifying data, or other regulated personal information through general support channels unless expressly authorized.
Response Expectations
We aim to review requests as capacity allows. Response times may vary depending on the nature of the request, operational demand, and whether the matter involves security, privacy, or legal review.